Fern

One of the largest service contractors in North America, best known for its event production and marketing.

Fern

Technology Concerns

Fern had multiple platforms and sources of technology with minimal integration amongst key systems. Manual entry errors, no single source of customer data, and the inability to manage inventory was getting in the way of Fern doing business efficiently. 

Approach

Our team helped Fern identify their current pain points and understand their long-term vision. We took a deep dive into Fern’s business to fully understand their IT infrastructure and business requirements related to their current state. From there, we we were able to clearly define plans for support and enablement of applications.

Vision

Our team presented Fern with a multi-year phased approach to accomplish the vision and satisfy the business requirements.

We recommended a solution that would consolidate their 23 existing systems to just 7 products/applications integrated with Salesforce, yielding a 360-degree view of their business.

Along with consolidation, we proposed infrastructure that supports ease of data export via an integration platform and/or web service APIs.

We can guarantee a successful transition serving as the single technology partner to ensure the vision is implemented through the various phases.