Managed Salesforce Administration

Trifecta stepped in and offered ongoing staff augmentation services for Knoll.

Knoll

Services Provided

Their Challenge

Since 1938, Knoll has been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure. Unfortunately, Knoll lacked the internal resources and expertise to do many of the day-to-day Salesforce administration support for their 300-plus organization. Inefficient business processes resulted in duplicate data across multiple company divisions, in addition to wasted time and money.

Knoll Furniture Design

Our Approach

Trifecta stepped in to help Knoll optimize its use of Salesforce, which included our consulting services. Our experts took the time to learn and understand Knoll’s business to carry out their day-to-day Salesforce admin support. We created new users, reports, and dashboards, new fields to capture data, and built-in process automation. 

Knoll Training

Training & Documentation 

Training and documentation are extremely important for user adoption of a company’s new business processes and technology. To ensure employee productivity and quick onboarding, our team provides every Knoll employee, both new and existing, with training sessions and user manuals. This way, all employees are on the same page and understand how to navigate Salesforce with ease.

Results

Knoll’s data has been cleaned up, and the company’s different divisions are experiencing a decrease in errors. Their staff is now more knowledgeable and comfortable using Salesforce. With these new processes in place, Knoll can focus on what they do best, making great furniture.