Cure eCommerce Struggles with Point-of-Sale app
Think Whole Person Healthcare’s new point-of-sale application rounded out a comprehensive eCommerce solution on their Salesforce platform.
Consulting & Implementation, Custom Salesforce Development, Salesforce Architecture, Salesforce E-Commerce, Project Management, Business Analysis, Information Architecture, Wireframing, Prototyping, Interface Design, Responsive Web Design
Think Whole Person Healthcare is one of the largest independent primary care centers in the United States. The clinic employs more than 300 people across a wide range of disciplines, serving more than 40,000 patients. Their center includes a dispensing pharmacy and key primary care functions – such as Mental Health, Optometry, Physical Therapy, Podiatry, Labs, X-rays, CT Scans, Mammograms, and Ultrasounds – are all in-house. To better serve patients, the Think Whole Person Healthcare center also has an urgent care for walk-in patients, a retail store, a gift shop, and a coffee bar.
Think Whole Person Healthcare was preparing opening a six-floor healthcare and retail establishment without a POS platform in place. Their existing Salesforce implementation was put together by multiple vendors, which required a single point of sale application to process in-store transactions.
The Trifecta team began by implementing Trifecta Commerce, a flexible shopping-cart-based order system, which streamlined Great Basin’s order creation process. The solution had features that enabled Great Basin to clone existing orders to accelerate the process of repeat customers and split shipments of an order to meet customer deadlines. The eCommerce app allowed for advanced product definitions with detail attributes and enabled true order life cycle management throughout the creation, pricing, and fulfillment of products.
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Design and Development
Trifecta built a custom POS solution for Think’s iPad stations, complete with credit card processing, till management, and receipt printing. The commerce solution integrated with their existing inventory, supply chain management, and customer databases.
After seven weeks of quick analysis, development, and testing, Think Healthcare opened their store with a fully functional POS and a roadmap for future enhancements. Think’s teams now use one electronic health record so all information is in one place, easily accessible by a member of their care team.
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