Retail

Exceed Customer Expectations in Retail Consumer Goods

Stay on top of evolving retail technology solutions to connect with customers.

The key for today’s Retail CPG companies is optimized sales productivity and driving customer engagement at every interaction along the customer journey and across every channel. In retail, the customer has become newly empowered, and as retailers, it’s your job to embrace the digital transformation and stay connected to your customers.  

With over 28 years of experience delivering successful solutions to retailers, we work with you to develop robust cloud-based solutions, leveraging the Salesforce platform. 

Engage and inspire customers throughout their journey

Building a 360-degree view of the customer is key to driving a seamless interaction across Sales, Service, Marketing and Commerce.  Connecting your back office data is critical in this process as data holds the key to critical customer insight.  

Transform and personalize the customer buying experience

64% of shoppers agree that retailers don’t truly know them. Our integrated B2B and B2C Commerce solutions are designed to bridge the gap between your customer service reps, sales reps and customers, connecting commerce with every channel, boosting engagement and sales!

Salesforce Retail Technology Solutions

  • Integration Solutions
  • Sales Cloud
  • Service Cloud
  • Community Cloud
  • Commerce Cloud
  • CPQ
  • Marketing Cloud
  • Analytics Cloud
  • Extended Platform Solutions
“Trifecta places a personal touch in their engagements; our project work was a true partnership, one team working towards one goal. Their entire team’s skills and knowledge were clearly aligned with the task at hand. We are already working on our 2nd phase and chose Trifecta after an exhaustive RFP of 4 other potential partners. Recommended.”
Sean SchusterDirector of Customer Experience, Monark Premium Appliances