Trifecta Technologies partners with Talkdesk to provide its customers with an integrated cloud-based call center solution.

What is Talkdesk?

Talkdesk is a call center software, fully integrated with Salesforce. Unlike legacy technologies, Talkdesk is 100% cloud-based and can be deployed quickly without any phones, hardware or coding.

How we use Talkdesk

When our Salesforce customers are in need of a solution that will help them manage and leverage voice and SMS across multiple channels, reporting for their contact center, or just want to automate customer service processes, we look to Talkdesk for their comprehensive call center functionality.

Why we use Talkdesk

The Talkdesk CTI integrates seamlessly with Salesforce and gives agents access to advanced features, such as screen pops, click-to-call, single sign-on, outbound caller ID and more. It’s easy to deploy and our customers love having the ability to communicate in real-time with customers and prospects from within Salesforce.