Think Whole Person Healthcare

Curing eCommerce Struggles with a Point-of-Sale App

Think Whole Person Healthcare is one of the largest independent primary care centers in the United States. The clinic employs more than 300 people across a wide range of disciplines, serving more than 40,000 patients. Their center includes a dispensing pharmacy and key primary care functions – such as Mental Health, Optometry, Physical Therapy, Podiatry, Labs, X-rays, CT Scans, Mammograms, and Ultrasounds – are all in-house.

Project Impact

With a fully functional POS and a roadmap for future enhancements, Think’s teams now use a single electronic health record so all information is in one place easily accessible by a member of their care team.

Industries

The Challenge

Think Whole Person Healthcare was preparing opening a six-floor healthcare and retail establishment without a POS platform in place.

The Trifecta team began by implementing Trifecta Commerce, a flexible shopping-cart-based order system, which streamlined Think’s order creation process. 

Trifecta as a company is very professional, easy to work with, and does a great job of managing expectations. I highly recommend them for their apps and services.
Garrett Brucker
CIO, Think Whole Person Healthcare
Our Strategy

The Trifecta team began by implementing Salesforce Commerce, a flexible shopping-cart-based order system, which streamlined Think's order creation process.

The solution had features that enabled Think to clone existing orders to accelerate the process of repeat customers and split shipments of an order to meet customer deadlines. The eCommerce app allowed for advanced product definitions with detail attributes and enabled true order life cycle management throughout the creation, pricing, and fulfillment of products.

Design and Development

Trifecta built a custom POS solution for Think's iPad stations.

This custom app was complete with credit card processing, till management, and receipt printing. The commerce solution integrated with their existing inventory, supply chain management, and customer databases. 

THE RESULTS

After seven weeks of quick analysis, development, and testing, Think Healthcare opened their store with a fully functional POS and a roadmap for future enhancements.

Think’s teams now use one electronic health record so all information is in one place, easily accessible by a member of their care team.

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