Cure eCommerce Struggles with Point-of-Sale App

Think Whole Person Healthcare’s new point-of-sale application rounded out a comprehensive eCommerce solution on their Salesforce platform.

The Story

Background:

Think Whole Person Healthcare is one of the largest independent primary care centers in the United States. The clinic employs more than 300 people across a wide range of disciplines, serving more than 40,000 patients. Their center includes a dispensing pharmacy and key primary care functions - such as Mental Health, Optometry, Physical Therapy, Podiatry, Labs, X-rays, CT Scans, Mammograms, and Ultrasounds - are all in-house. To better serve patients, the Think Whole Person Healthcare center also has an urgent care for walk-in patients, a retail store, a gift shop, and a coffee bar.

Challenge:

Think Whole Person Healthcare was preparing opening a six-floor healthcare and retail establishment without a POS platform in place. Their existing Salesforce implementation was put together by multiple vendors, which required a single point of sale application to process in-store transactions.

Our Work

Think Site Map

Strategy:

The Trifecta team spent a lot of time planning out the user flows and architecture for this app. Since we were building a full Point-of-Sale system from scratch with an extremely tight deadline, we had to make sure that the flow would work. Once the structure of the app was planned, we designed wireframes for each screen to flush out and fix any potential issues up front, before development began. 

Think Wireframes

Design & Development

Trifecta built a custom POS solution for Think’s iPad stations, complete with credit card processing, till management, and receipt printing. The commerce solution integrated with their existing inventory, supply chain management, and customer databases.

Think Healthcare Point-of-Sale Display

The Results

Results:

After seven weeks of quick analysis, development, and testing, Think Healthcare opened their store with a fully functional POS and a roadmap for future enhancements. Think’s teams now use one electronic health record so all information is in one place, easily accessible by a member of their care team.

“Trifecta as a company is very professional, easy to work with, and does a great job of managing expectations. I highly recommend them for their apps and services.”
Garrett BruckerCIO, Think Whole Person Healthcare