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Madison Energy Infrastructure

Energize Salesforce Success with Managed Services

Madison Energy Infrastructure is a leading clean energy developer and long-term asset owner committed to delivering sustainable results for its partners and customers with certainty, speed, and trust. Possessing a robust portfolio, comprised of over half a gigawatt of clean energy infrastructure projects across more than 25 states offering a comprehensive suite of services from project development and engineering to construction, financing, and asset management. Madison Energy Infrastructure is committed to addressing complex challenges and making the transition to clean energy simple, efficient, and profitable.

Project Impact

Engaging in Managed Services allows Madison Energy Infrastructure to transform their customer experience through ongoing Salesforce support and maintenance.

Services Provided

Industries

The Challenge

Madison Energy Infrastructure needed a trusted Salesforce partner.

Without in-house Salesforce expertise, MEI struggled to effectively manage the platform and deliver value to its customers. Their previous partner’s slow responsiveness caused inefficiencies and frustration.

MEI turned to Trifecta for reliable Salesforce Managed Services — seeking a team that could deliver fast, expert support and optimize their Salesforce environment for long-term success.

Our Strategy

Trifecta aimed to support Madison Energy Infrastructure with Salesforce Managed Services.

With experience as a certified Salesforce partner since 2012, we were fully equipped to offer support and enablement for Madison Energy Infrastructure’s existing implementations.

We worked closely with their team to prioritize project work and organize a backlog of work. The backlog included new enhancements intended to aid in the adoption of the customer portal. Madison Energy Infrastructure was an early adopter of AI Agent support, so Data Cloud and Agentforce implementations were of high priority, completed, and launched into production.
The Results

A Managed Services engagement keeps Madison Energy Infrastructure's projects on track, identifies potential problems, and scales seamlessly with their business needs.

Key outcomes include:

  • Increased speed to market for transformative updates.
  • Enhanced portal performance and customer experience.
  • Stronger Scalability through best-practice architecture.

 

Looking ahead, Trifecta and MEI have built a robust roadmap to continue advancing MEI’s Salesforce ecosystem and driving measurable ROI.

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