For BOSS Audio, business was ramping up. However, this revealed their processes at the time to be overly time consuming, error prone, and too manual to sustain the experienced growth.
These restrictions made it difficult for BOSS Audio to scale their business to take advantage of new opportunities. There was a need for self-service amongst their customer base and an optimized dealer storefront to drive adoption. Data was essential to overcome these challenges and the integration of ERP and Salsify (PIM) would get them there.
Trifecta’s strategy in solving BOSS Audio’s challenges was to implement Salesforce B2B Commerce which would support both Commerce and Sales channels.
To achieve the goal of increased data visibility, the Salesforce instance was integrated with Southware ERP. This provided insight into order data, introducing greater efficiency and knowledge. For user experience and clarity, Trifecta integrated Salsify (PIM) which displayed product data and images on the storefront. Other developments to the storefront included inventory status, downloadable documents, order data, and invoices. The process for customers registering on the site for access was also automated.
Trifecta delivered software and custom solutions to streamline PenTeleData’s business processes, especially for their field service teams. Manual tasks and paperwork used to be overwhelming and reports were scarce. Now, Salesforce Field Service and solutions made by our team have eliminated this problem.
