Trifecta Technologies Announces Strategic Promotions

July 06, 2022 | Christie Nicas
Trifecta Technologies is proud to announce several strategic promotions in support of our mission to create customer-centric commerce solutions across the Salesforce Customer Success Platform.
The strategic restructuring of our organization will allow for optimization of Trifecta’s operations, allowing us to better serve our clients and drive continued growth.

“We’re setting the stage for significant growth at Trifecta,” Doug Pelletier, Trifecta CEO, said. “Our team is constantly evaluating ways to increase our efficiencies and better serve our clients. These organizational changes will strategically unite our various departments, resulting in the delivery of truly transformational solutions for our clients.”
Vitaly Krasny – Chief Operating Officer
Vitaly Krasny has been elevated to the role Chief Operating Officer. In this role, Vitaly will be responsible for integrating the major operating functions of the business to execute Trifecta’s overall corporate strategic plan, drive performance and solution offerings, and accelerate growth.
In addition to overseeing operations, Vitaly will be leading Trifecta’s Salesforce Alliance to define and execute our partner strategy, align with Salesforce sales teams on go-to-market strategy, and develop new solution offerings between Salesforce and Trifecta. He will also be serving as the leader of Trifecta’s sales team. Vitaly previously served Trifecta as Vice President of Solutions Delivery, managing Trifecta’s delivery team and aligning our solutions to client and industry needs.

“Over the last year, Vitaly has proven himself to be a dedicated leader and an instrumental part in Trifecta’s success. We are thrilled that Vitaly is taking on the role of COO, and we are confident in his ability to communicate Trifecta’s value, capitalize on our differentiators, and act in the best interest of our Salesforce partners and our customers” – Doug Pelletier, Trifecta CEO
Melissa Bosch – Chief Financial Officer
Melissa Bosch has been promoted to Chief Financial Officer. As such, Melissa will lead and manage Trifecta’s financials, analyzing and utilizing financial data to make strategic operational decisions with the leadership team. She will oversee our HR department, including managing Trifecta’s hiring process, payroll, and benefits administration. Melissa joined Trifecta in 2008. She previously served as Trifecta’s Vice President of HR and Business Administration.
Matt Frankenfield – Senior VP of Business Operations
Matt Frankenfield has been promoted to Senior Vice President of Business Operations. In his role, Matt will be responsible for project resourcing, partnerships, and managing Trifecta’s IT needs, as well as those of our clients. Matt has been with Trifecta for nearly 20 years, starting with our firm in 2003 as a Senior Systems Administrator. He most recently served Trifecta as our Vice President of IT over the last three years.
Scott Geosits – Senior Director of Salesforce Delivery
Scott Geosits has been promoted to the Senior Director of Salesforce Delivery. He will lead our Salesforce implementation engagements, assist in analyzing and optimizing our delivery, oversee our Salesforce Architects, and mentor our Salesforce consultant team. Scott has been with Trifecta for more than six years total, and previously served as Principal Enterprise Architect.
Shannon Laury – Senior Director of Client Partnership
Shannon Laury has been promoted to the Senior Director of Client Partnership. She will lead and mentor Trifecta’s Client Partner team in establishing and maintaining strong relationships with our clients. Trifecta’s Client Partners are responsible for managing and growing our client accounts, serving as a main point of contact and escalation, and ensuring successful project delivery. Shannon has been part of Trifecta’s team since 2012, and most recently served as our Client Partner Manager.
Jason App – Director of Salesforce Development
Jason App has been promoted to the Director of Salesforce Development. He will build and lead Trifecta’s team of Salesforce Developers and lead the design of Salesforce solutions for our clients. Jason joined Trifecta in 2004 and previously served as Principal Development Lead.

Christie Nicas

Christie Jephson Nicas is the Director of Marketing at Trifecta Technologies.